Returns & Refunds Policy

At Utz Quality Foods, we strive for 100% snack satisfaction; if your order arrives damaged or incorrect, please contact us within 14 days of delivery for a resolution. Due to the perishable nature of our food products, we cannot accept returns for items that are opened or simply not to your personal taste.

Return Process

• 1.
  Inspect Your Shipment

  Upon arrival, immediately check your snacks for any signs of shipping damage or missing items from your packing slip.

• 2.
  Contact Customer Care

  Email our support team with your order number and clear photos of any damaged packaging or incorrect products.

• 3.
  Verification Process

  Our quality assurance team will review your claim within 2-3 business days to determine eligibility for a replacement or refund.

• 4.
  Receive Resolution

  Once approved, we will issue a credit to your original payment method or ship out a fresh replacement at no additional cost to you.