Frequently Asked Questions
Everything you need to know about your favorite Utz snacks and orders.
How do you ensure the freshness of snacks during shipping?
All Utz products are shipped directly from our manufacturing facilities in stay-fresh packaging. We use protective corrugated boxes to prevent crushing and ensure your snacks arrive as crisp as the day they were made.
Are Utz products gluten-free?
Many of our products, including several varieties of our potato chips and corn snacks, are naturally gluten-free. Please check the 'Gluten-Free' filter on our shop page or refer to the individual product packaging for the most accurate dietary information.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact our customer service team within 14 days of receipt for a replacement or refund.
Do you offer international shipping?
Currently, we only ship to addresses within the United States, including Alaska and Hawaii. We are unable to ship to international destinations or P.O. boxes at this time.
How can I find out the nutritional information for a specific snack?
Detailed nutritional facts, including ingredients and allergen warnings, are listed on each product page under the 'Nutritional Info' tab. This information matches the physical labels found on our packaging.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.